Complaints & Disputes

What if I want to file a complaint

At our company, we always strive to provide the best possible customer service and satisfaction. However, we understand that sometimes we might not meet your expectations and that you may need to file a complaint. We sincerely apologize for any inconvenience this may have caused you.

What's next?

If you have a complaint, we want to make it right. The fastest way to resolve any issues is to contact our customer service team. They are available to help you and work with you to find a satisfactory resolution.

If for any reason, you feel that your complaint has not been resolved to your satisfaction, you can escalate your complaint to the Thuiswinkel disputes committee. This is an independent organization that can mediate any disputes between consumers and businesses. You can also submit your complaint to the disputes committee via the European ODR platform, which is a platform for resolving cross-border disputes online.

Please be assured that we take all complaints seriously, and we will work diligently to address and resolve any issues you may have. We value your business and want to make sure you are completely satisfied with your experience with us.