Wireless earbuds are constructed slightly differently than wired earbuds. These handy earbuds work with Bluetooth and you can store them safely in a charging case. Because they use software and hardware, there are a number of reasons why your wireless earbuds may not work.
The most common reasons why wireless earbuds don't work:
- The wireless earbuds are not properly connected to your phone or laptop.
- Your phone or laptop does not have a good Bluetooth connection.
- Wireless earbuds always connect to the last device they were connected to.
- One of the two wireless earbuds has a lower volume because the balance is set incorrectly, something is wrong in the software or because there is dirt on the mesh.
- The wireless earbuds no longer charge and are therefore empty.
- Wear on the battery causing the earbuds to drain faster.
- You haven't cleaned the wireless earbuds for too long.
Taking good care of your wireless earbuds is important. Keeping them clean and removing dirt ensures a better sound experience and the best performance from your wireless earbuds. Are your wireless earphones still not working? Try resetting the earbuds. A software reset often helps with a quickly draining battery, poor connection, when the earbuds do not charge or you only hear sound on one of the two sides.
Are you stuck? Please feel free to contact our customer service at [email protected].